Review of Freedom Cycle by woot on Aug 8, 2005
This shop is often busy. There is a reason for that because they have the best instore customer service I've ever had.
They know their customers by name. They have very knowledgable parts people, who offer very good advice and aren't watching the clock as they sift through books trying to find thing you are looking for.
Prices are what you'd expect. Regular customers often get significant discounts - if they can't offer one on lost leader merch they apologize!?!
I had one problem in 5 years. A mechanic didn't torque some bolts on a wrecked bike rebuild (they did the forks I did the rest). I commented on it on my next visit and they were geniunely concerned and promised that they would make sure it didn't happen again. Satistfaction in my mind.